For your convenience, our most common customer questions are answered right here.
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Q: What does the price include?
A: The price includes free set-up, delivery, and pick up of all equipment and party supplies for a one-calendar day rental.
Q: What is your delivery area?
A: We deliver in a 20 mile radius from Phenix City, AL.
Q: What payment options do you accept?
A: We accept cash, debit, or credit card payments.
Q: Do I need to reserve the item I want to rent?
A:Reservations ensure the item you want is available for your event. The sooner you make your convenient online reservation, the better guarantee you have that the item you want is available. For same-day rentals, please contact us for availability and delivery. There is no cancellation fee if the reservation is cancelled before 6 pm 3 days prior to your event.
Q: Is a deposit required for rentals?
A: A $50 deposit per item, plus applicable tax, is required for each inflatable rented. This amount applies directly to your total once your rentals are delivered. If your reservation is cancelled before 6 pm 3 days prior to your event, total deposit is returned to you. Please be aware that reservations made 1-3 days before your event require a $50 deposit per item, plus applicable tax, and the deposit will not be refunded if cancelled. Same day deliveries must be paid in full at time reservation is made and will be none refundable.
Q: What is your cancellation policy?
A: There is no cancellation fee if the reservation is cancelled before 6 pm 3 days prior to your event.
For a refund of your deposit, cancellations need to be made by phone to (706) 940-2FUN (2386), by 6 pm 3 days prior to your event.
Events can be rescheduled without losing the deposit, based on product availability for your future date.
Q: What do I do if weather gets bad during my event?
A: Here in the South, we see our share of pop-up storms. If this happens during your event, please make sure all guests are off the inflatables, then turn off the blower and deflate the inflatable. When the rain and wind have passed, turn the blower back on. Once the inflatable is fully inflated, have an adult use a towel to dry off the jumping surface to make sure no one is injured on a slippery surface. Please be aware that wind speeds in excess of 15 mph are not safe conditions to have an inflatable in use. Please deflate if high winds occur.
Q: How long is the rental?
A: All rentals are for 1 calendar day, approximately 10 am – 8 pm. We schedule delivery and pick up times for each event 2 days prior to the scheduled date. We will be as flexible as possible when scheduling these times to make delivery and pick up as convenient as possible for you.
Q: Where can an inflatable be set up?
A: The size of the area needed will be based on the inflatable you select. Size details are listed with each inflatable’s details. This area just needs to be as flat as possible and cleared of sticks, rocks, toys or any other objects, including pet droppings. There should also not be any low overhanging branches, rooftops, or any other coverings.
If you think your backyard won’t work, consider your front yard or driveway.
Inflatables can also be set up at parks, in parking lots, and even indoors (such as a gymnasium), as long as the ceiling is tall enough.
Q: Will you provide someone to supervise the inflatable?
A: Supervising the inflatable is the responsibility of the renter.
Q: What am I responsible for?
A: There must be an adult, age 18 or older, at the delivery appointment. As the renter, you are responsible for ensuring an adult is there to supervise individuals on the equipment any time it is inflated. Operating and safety instructions will be reviewed at the delivery appointment. You are also responsible for the care of the equipment. Please review the rental agreement for full contract details.
Q: Do I need a generator?
A: All that is needed for any of our rentals is a standard electrical outlet within 100 feet of the setup area. If there is not an electrical outlet within 100 feet, a generator can be provided for an additional fee.
Q: How many kids can be on an inflatable at one time?
A: The number of kids who can safely play on an inflatable at one time depends on the size of the inflatable and the ages of the kids. The range can be anywhere from 3-10 children. Please see details listed with the inflatable of your choice for specifics.
Q: Can I pick up the inflatable I have reserved?
A: No. We schedule FREE delivery and pick up times for each event 2 days prior to your scheduled date. We will be as flexible as possible when scheduling these times to make delivery and pick up as convenient as possible for you.
Q: Is special pricing available to schools, churches, or other non-profits?
A: Yes. For special pricing available for non-profit organizations, please call us, (706) 940-2FUN (2386), or e-mail us, firstname.lastname@example.org.
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